#HTML IFRAME SOURCE CODE NOT ACCESSABLE INSTALL#

With this approach, Hotjar will track the page content of the iframe's source page, but no interactions will be tracked on the parent page.

#HTML IFRAME SOURCE CODE NOT ACCESSABLE INSTALL#

Install the tracking code only on the iframe source page In recordings and heatmaps, the iframe will be blocked by default, and if you allow the iframe to appear, you will see a static version of the iframe source page content, but Hotjar will not track any interactions within the iframe. With this approach, Hotjar will track the page content of the parent page, but no interactions will be tracked inside the iframe. Install the tracking code only on the iframe parent page If the third party allows you to add your tracking code to the source page of their iframe content, they will also need to factor Hotjar tracking into their privacy and cookie policies. If using an iframe that is from a third party, this may not be possible. To track interactions within an iframe, you'll need to have access to edit the code of the iframe's source page. Install the same tracking code on both the iframe parent & source pagesĬonsiderations when attempting to install the Hotjar tracking code within an iframe.

Install the tracking code only on the iframe source page.

Install the tracking code only on the iframe parent page.

Hotjar can be used to track iframe content in the following ways, we'll outline each one in the paragraphs below: If the tracking code is installed within the iframe source page, it will track and display interactions for the source page, but it will not track or display interactions on the iframe's parent page. If the tracking code is installed on the iframe's parent page, then the tracking code will track that page, but it won't track or display interactions within the iframe (the iframe source page content). Hotjar is only able to track webpages where the Hotjar tracking code (tracking code) is installed. Instead of the iframe content, while watching a recording or viewing a heatmap, you'll see a message stating that Hotjar cannot track iframes embedded on your page:īack to top What are my options to track iframe content with Hotjar? Out of the box, Heatmaps and Recordings will block iframe elements that are included in session data and prevent them from rendering content. Hotjar doesn't track iframes embedded on your page by default The source page URL is usually not a page that your users would access directly.Įxample of the corresponding iframe source page.

iframe 'source' page - This is the page where the iframe content is coming from.

It is the page that your users will visit in their browser. This page usually has its own content but also includes the embedded iframe content.

iframe 'parent' page - This is the page where the code has been added.

To get the most out of this article, it's important to know these terms: You can learn more about iframes in the Mozilla Developer Network documentation. In the example above, the iframe source URL is coming from YouTube. To determine where an iframe's content is coming from, we can look at the iframe source URL ( src=''), which is shown in the code like this: However, they can also be used to show content from the same website domain. They are often used to embed content from third-party websites, such as chatbots, videos, or forms.

What limitations exist after allowing an iframe?Īn iframe can be described as a web page that appears inside of another web page.

What does it mean to allow iframes within Hotjar?.

What are my options to track iframe content with Hotjar?.

In this article, we'll explain how Hotjar interacts with iframes, the limitations that exist, and the settings/features that are available.

Html iframe source code not accessable